Amazon Business FAQ Library
The following document provides answers to commonly asked Amazon Business questions.
Getting Started
Getting Started (Amazon Direct)
How do I create my Amazon Business account?
Access Amazon Business by clicking the link directly from the registration email you received. The first time you access
Amazon Business you will be prompted set up your account.
Use your @pps.net email address and PPS password.
How do I register as part of the Portland Public Schools Amazon Business account?
Please read the following instructions prior to accessing Amazon Business. This will ensure your account is set up before
making purchases.
Scenario 1
I have never used my @pps.net email address on Amazon.com
The first time you access Amazon Business, you will be prompted to set up an Amazon Business account. Use
your @pps.net email address and PPS password.
Scenario 2
I already use my @pps.net email address to make BUSINESS purchases on Amazon.com
If your @pps.net email address is already associated with an Amazon.com account, you will be required to
convert your existing account and transfer any purchase history and pending orders to the central business
account.
What if I previously used my @pps.net email address to register for a verified Amazon Business account?
If you previously used your @pps.net email address to register for an Amazon Business account, you will need to de-
register that account. Your information and order history will still exist and will follow the user to the next Amazon
Business account if you choose to convert your existing account when accepting the invitation. All previous, stand-alone,
Amazon Business accounts will be consolidated under the new, centralized account.
How do I deregister my account?
1. Log into your Business Account
2. Download an order history report for the past 6-12 months
3. Click the following link to deregister your existing account:
https://amazon.com/gp/b2b/manage/deregister
NOTE: The terminology on this screen can be confusing. Rest assured your order history will not be lost, your
account will be converted back to an Amazon consumer, allowing you to join the central Amazon Business
account.
I tried to deregister my account but it says “I don’t have permissions to close this account.” How should I proceed?
The reason you do not have permissions to close your account is because you are not the administrator of the account
you are tied to. Please reach out to the administrator on the existing account and have them remove you. If you are
unsure of who your account administrator is, please contact Customer Service at 888-281-3847.
Can I use the new Amazon Business account for PERSONAL use?
No. The central Amazon Business Account must be used for business purchases only, in accordance with our purchasing
policies. The purchasing team will have access to all purchasing history made through the Amazon Business account.
How do I contact Amazon Business Customer Service?
Amazon Business Customer Service can be reached by clicking Contact Us
(preferred method) from within your account
or at 888-281-3847.
Payment Method
What form of payment should I use to make Amazon Business purchases?
You may only use your PPS PCard for Amazon Business purchases. Enter your PCard information. This can be entered
ahead of time in ‘Your Account’ or during the checkout process. Payment instruments are visible to your account
administrator and can be audited.
Buying Policies
Categories
What Product Categories are available to purchase?
Amazon Business includes all items that are available on Amazon.com, plus additional business-specific products. Your
account administrator is enabling you to make the right buying decisions for your business needs.
Are there any category restrictions?
There are several product categories that may contain items that are not compliant based on PPS’s purchasing polices.
You may see “Company Restricted” messaging throughout the shopping experience. Product pages
marked as “Company Restricted” are available for purchase; however, you are responsible for ensuring your purchases
are compliant with company policies and guidelines. You are responsible for the purchases made under your account.
Manage Suppliers
How do I search for suppliers in Amazon Business?
For hard to find items sold by a specific supplier, you can search for suppliers by name and apply filters, such as star
rating and business location of the supplier, to narrow down your search results. You can also use a combination of
search and filters. Once you find a supplier, you can add them to your list of Saved Suppliers. The list makes it easy for
you to learn more about your favorite suppliers -- you can visit a supplier’s profile page (their storefront), or contact
them by selecting Ask a question
• To add a supplier to your Saved Suppliers list, do either of the following:
• Search for a supplier, then in the search results, select Save for Later from the Action menu – OR – Navigate
to a seller's profile page by selecting the seller name, then selecting Save for Later
• To remove a supplier from your Saved Suppliers list, do either of the following:
• Select Remove from Saved in your list of saved suppliers or on the seller's profile page, select X Remove
Supplier
Tax Exemption
I was charged sales tax on my order even though my Amazon Business account is setup for tax exempt purchasing.
How do I get refund?
Because Amazon provides a marketplace made up of millions of sellers, there are instances when sellers may still charge
tax on a tax exempt purchses. Contact the Seller directly to request the refund.
1. From within your account, navigate to “Your Orders”
2. Find the item that was charged tax and click “Contact the Seller”
3. Enter subject as “Tax Exemption Refund Request”
4. Include the order number and amount charged
If you have issues contacting the seller, or other order related questions, please contact the Business Customer Service
team HERE
or directly by phone at 888.281.3847.
Orders
How will I know when I will receive an order?
The person who placed the order will receive a confirmation email that will state the items estimated delivery date and
shipping speed.
How do I see the orders I placed after joining the Amazon Business Account?
From within your account, navigate to Your Orders. The default view will display all orders “Paid For By You”.
How do I track my Amazon Business delivery?
You can view real-time delivery details for all pending orders, including estimated delivery date and carrier information.
From within your account, navigate to Your Orders > Track Package.
Can I save products I purchase frequently?
Yes, create Lists! To begin, hover over Lists in upper right corner of your screen and select Create a List
1. Select This list is for: you from the dropdown menu
2. Select list type: Shopping List or Reorder List
3. Name the list
4. Privacy: Private
6. Create List
Delivery
What address should I be using?
You are responsible for adding your site address the first time you check out, or you can add it to your account settings
prior to the first time you check out. Go to Your Account > Your Addresses > Add Address > Enter in Site name in “Full
Name” section. When you check out, you will be able to add a user name, or department name, so that it is clearly
labeled on the shipping label.
My order will not process, what should I do?
If your order will not go through please validate that your PCard is not expired and your billing address is correct. Check
with your account administrator regarding any purchasing card transaction limits.
Returns
How can I return or cancel an item?
To return an item, access your Amazon Business account. Navigate to “Your Orders” to find the item(s) you want to
return. From Your Orders:
1. Select Return or Replace items
2. Choose a reason for return
3. Print label and authorization
4. Prepare package and return label
Items shipped and sold by Amazon.com can be returned within 30 days of receipt of shipment. Return policies, and
timeframes, can vary if purchase was made from a 3
rd
party seller.
Prime
What items are eligible for Business Prime Shipping?
Millions of products are eligible for Business Prime Shipping and are designated with the Prime logo. You’ll be charged
applicable shipping fees for items not eligible for Business Prime Shipping (Learn more
).
Are there other benefits besides Free Two-Day Shipping with Business Prime?
Besides Free Two-Day Shipping on millions of eligible items, Business Prime Shipping provides all employees on your
business account access to Prime Early Access and Prime Day deals. Business Prime Shipping currently does not include
consumer programs such as Prime Pantry, Fresh, Music, or Video.
Can I use Business Prime Shipping benefits on my personal Amazon.com account, too?
No. Business Prime Shipping benefits can only be used with your business account
Customer Service and Feedback
How do I contact Amazon Business Customer Service?
Amazon Business Customer Service can be reached by clicking Contact Us
(preferred method) from within your Amazon
Business account. Or, by phone at 888-281-3847 (you will be required to provide additional information to validate your
account by phone). Please use this team for anything relating to an order, transaction, shipment, and general Amazon
related inquiries as well.
